The ACC Kaupapa Māori Navigation Service, is an extension of ACC’s pre-existing navigation service. This innovative service provides support for whānau Māori by offering free and independant advice that is not only culturally sensitive but also aligns with the traditional values of Māori communities.
We recognise the importance of tailoring support to meet the unique needs of Māori clients, the ACC Kaupapa Māori Navigation Service offers assistance through a readily accessible provider such as Te Rūnanga o Ngāti Pikiao. This ensures that whānau have the ability to access information and guidance with ease, removing any potential barriers that may hinder their ability to navigate the intricacies of ACC services effectively.
Our aim is to make sure that whānau can feel assured and that they are being supported in a way that honours cultural identity and acknowledges the significance of taonga tuku iho (traditions). This not only empowers whānau to make informed decisions about their health and well-being but also nurtures a deeper sense of engagement and partnership between ACC and the diverse communities we serve.
This is a free service for whanau who reside in the Rotorua Lakes District. Our Navigator service includes;
- Understanding and working through ACC entitlements
- Lodge, progress or review an ACC claim
- Advocacy
- Navigation support
- Treatment options
